ROSTER TECHNOLOGIES ENTERPRISE RISK MANAGEMENT

ISO 9000/2000 8 PRINCIPALS

BALDRIGE 7 CRITERIA

WORLD CLASS*

Business or Strategic Plan

Leadership and An Expanded Role For Executive Management

Leadership

Strategic agility to turn on a dime. Top management has to stay relevant to customer needs.

Supplier Surveys and Verification

Mutually Beneficial Supplier Relationships

Customer Focus and Satisfaction

Absolute focus on satisfying the customer in 3 areas: Increasing responsiveness, reliability, and quality

Human Capital Management Tied to Knowledge Management Documents

Involving and Leveraging The Abilities Of People At All Levels Of The Organization

Human Resource Development and Management

Motivating and treating employees like appreciating assets.

Identify All Processes through Position Matrix Process, Managed Through PerformanceWare

Managing Resources and Activities As A Process

Process Management

Providing seamless synchronization throughout the value chain, so that you have a line of sight from the moment you have contact from a customer.

Integrated In Position Matrix Management System and Measured Through PerformanceWare

Continual Improvement

Integrated Into The 7 Criteria

Having a culture of continuous improvement: Doing more with less, eliminating waste, and reducing lead time

Position Matrix Integrated Management System

Identifying, Understanding and Managing A System Of Interrelated Processes For A Systematic Approach To Management

Strategic Planning

Constant innovation in the products and services you provide.

Dynamic Management of Quantifiable Goals of Each Employee

Factual Decision Making and The Establishment Of Measurable Objectives For The Quality System

Business Results

Achieve growth in top and bottom line and reduce trade working capital. It has to be a multiple of industry average. Top 2 to 3x industry average. Bottom 4 to 6x industry average.